FAQ - FREQUENTLY ASKED QUESTIONS
HOW LONG WILL MY ORDER TAKE?
Every order is printed and packed here in Pickerington, Ohio, and ships within 24–48 hours. USPS usually delivers in 3–7 business days, and you'll get a tracking number by email as soon as it's on its way. If your package hasn't shown up within 12 business days of shipping, let us know and we'll track the order or send a replacement.
HOW DO I CONTACT CUSTOMER SERVICE?
email us at: contact@copperandtap.com.
We will do our best to respond within 24-48 hours.
WHAT'S YOUR RETURN POLICY?
Every order is backed by our 30-day money-back guarantee. If it's not right, send it back within 30 days, unworn and in its original condition. Full details are in our returns policy.
HOW OFTEN WILL YOU RELEASE NEW PRODUCTS?
Good Question? Our goal is to release new products or designs on a regular basis. Targeting bi-weekly but this will depend on the performance of listed products.
HOW DO YOUR SHIRTS FIT?
Our t-shirts run pretty true to size. Please check out our Sizing Chart for details shown in the description when you click on a t-shirt you are interested in.
WILL YOU EVER RE-LIST A TSHIRT DESIGN?
Our goal is to release new products and designs regularly.
Older designs may be brought back into production based on demand but chances are slim. Follow us on Instagram or facebook @copperandtap to be the first to know when new products are listed.
ARE COPPER & TAP ITEMS MADE IN THE U.S.A.?
Our fabrics are dyed and cut in the U.S. then shipped to Honduras to be sewn. The finished tees are then shipped back to the U.S. to be printed, packaged and shipped from Ohio.
THE ITEM I WANTED IS SOLD OUT OR I MISSED THE ITEM SALE
We're sorry you missed it. Click on our subscribe button or follow us on facebook or instagram @copperandtap to be the first to hear when we launch a new products.
DO YOU SHIP INTERNATIONALLY?
We are currently only shipping within the U.S. but hope to ship internationally in the near future.
WHERE’S MY RETURN?
Likely still shipping to us. We’ll contact you via email as soon as we receive the item and are processing it.
I STILL HAVE NOT RECEIVED MY ITEM?
Please allow up to 12 business days from the time your order was placed. Unfortunately there are unforeseen circumstances which are out of our control throughout the shipping process. If you have not received your item within 12 business days please email us at contact@copperandtap.com